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9 Eugenia Road, London, SE16

020 8469 2138

CPCAB level 2 Award in Effective Listening Skills (ELSK-L2)


Course start date:  17 October 2022

Day & time: Monday’s 6-9 pm

This course is run over 5 weeks


Who is the Course for?

The course is aimed at people who wish to develop their listening skills in order to:

  • Improve their ability to communicate effectively with others
  • Improve working relationships
  • Enhance personal relationships
  • Enhance ability to work with others in a helping role
  • Enhance ability to work with others in customer services role

Course Benefits

  • Recognise barriers to your own listening
  • Develop an awareness of self in relation to others
  • Listening to others on a deeper level
  • Improve overall communication skills in a personal & professional role
  • Build confidence


The course is a L2

Guided learning hours

15 (minimum)

Minimum age

16 years

Entry requirements

There is no previous experience required, however candidates will be required to undertake an assessment to assess their suitability.

learning outcomes

Creating a safe place talking

Help the individual to express their concerns

The importance of being non-judgemental

Listen attentively

Understand the importance of self awareness

Use listening and responding skills

Use reflection and feedback to develop effective listening skills


Candidates who complete this unit may wish to progress to the CPCAB L2 in Counselling Skills.


Trainer assessed completed portfolio, which is externally verified by the CPCAB

Enrolment status: Open